Please call in case of sewer overflow, backup or other emergency.
If these problems occur and you are not using your household water outlets, there may be a problem in the public main. Call (805) 684-7214 ext. 110 or (805) 451-7809 to request service.
If your household water outlets are being used, turn them off to stop the running water. This indicates a possible problem in your building sewer. You need to call a reputable plumbing company to address blockages on private property, as the District is only responsible for the public portion of the sewer system.
Most of the time, sewer backups are due to tree roots that grow into and clog the lines as they seek the water inside the pipe. Discharging grease into the sewer system can also cause backups. In recent years, wipe products – including so-called “flushable” wipes – have become a significant problem in private and public sewer systems.
There are simple measures you can take to maintain your sewer line in optimum condition, among them:
The District provides maintenance and repair of main sewers and lateral sewers within the public right of way, provided there is an accessible and serviceable cleanout at the property line. Maintenance and repair of the building sewer, cleanout and point-of-connection to the District lateral are the responsibility of the property owner.
Video inspection of your sewer lateral can identify defects and problems before they cause a backup into your home. They can also guide sewer lateral repairs. While not yet required by District ordinance or local building departments, obtaining a CCTV video inspection of the sewer lateral is highly recommended when purchasing a home or commercial property. Most realtors are advising clients to do this inspection due to the very high cost of sewer lateral replacement and repair.
CSD maintains records of where the public mains are located, and in most cases, the same records may show where individual laterals are connected at the main . CSD has not always inspected the installation of building laterals, so the map records may not be accurate in all cases. District personnel are generally available between the hours of 8:00 a.m. and 4:30 p.m. to assist in determining sanitary sewer main and house lateral locations.